Terms & Conditions
The following terms and conditions apply to all visitors or users of the Haven Pharmacy Burkes website – www.havenpharmacyburkes.ie (the Site). By using this website, you agree to be bound by these terms and conditions.
Ownership of Rights
All rights, including copyright, in this website, are owned by or licensed to Haven Pharmacy Burkes. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.
In order to make a purchase through the Site, or to use some of the services or features made available to you on our website, you may be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and email address. Should any of your registration information change in future you are required to amend your personal online account. We may change the registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
You are able to correct errors on your order up to the point at which you click on ‘Confirm Order’ on the Shopping Basket page of our ordering process.
Acknowledgement and Acceptance of Your Order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon dispatch of the product(s) ordered. If you require any information concerning your order please email us quoting your order number. Please note that we reserve the right to reject any offer to purchase by you at any time.
All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.
Payment can be made by any of the following methods; Visa, MasterCard, Laser and Switch. Payment will be debited and cleared from your account at the point at which your order is placed. You confirm that the credit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Haven Pharmacy Burkes, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us, and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you.
Haven Pharmacy Burke’s uses PayPal to process all card payments. PayPal is a leading payment service provider and complies with all the PCI DSS. The Payment Card Industry Data Security Standard (PCI DSS) is a worldwide information security standard which dictates how sensitive details such as credit card numbers should be handled, stored and transmitted.
Legally Binding Contract
Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.
Delivery is available to the Republic of Ireland, the UK and all 28 European Union countries. We use An Post for delivery.
Republic of Ireland – We offer free delivery for any orders over €50.00 within the Republic of Ireland. Any order under €50.00 will incur a delivery charge of €5.00. Please allow 2-4 working days to receive your order. We will email you once your order is received and again when it is dispatched. We will endeavour to process your order in a timely manner and you may have it sooner but please allow this time for your order to arrive.
UK – We offer two options for international deliveries to the United Kingdom. Standard flat rate – €6.10 or Registered post – €12.70. Please allow 3-7 working days to receive your order.
EU – We offer two options for international deliveries to EU countries. Standard flat rate – €8.00 or Registered post – €15.00. Please allow 3-7 working days to receive your order.
Read full Delivery & Shipping Details.
All returns must be made 14 days from date of receipt. Items purchased more than 14 days on receipt cannot be returned. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment, within 10 working days. Products should be returned in their original packaging with all tags etc. attached. Please return to: Haven Pharmacy Burkes, North Square, Macroom, Co. Cork, P12 NH58.
We regret that we cannot refund the cost of shipping.
Read full Returns Policy.
If you want to exchange your product for a different size/style please follow the standard returns policy outlined above. We will process a refund to your card on receipt of your purchase. You will be responsible for paying your own shipping costs for returning your item as these are non-refundable.